The digital shopping landscape has trained consumers to expect customized interactions, merchandise recommendations, and product offers based on their buying habits and purchasing patterns. But legacy retailers have struggled to deliver these expectations. Technology and culture change will be required at all levels of a retail organization to provide the experiences customers expect.

Mr. Dinh Tien Dung, Votiva General Director shared Microsoft Dynamics 365 for retail solution at the event

Microsoft Dynamics 365 for Retail is an end-to-end retail solution that delivers unified commerce across all channels. It encompasses sales, mobility, intelligence and artificial intelligence, and productivity, to help retailers and workers achieve more in a cloud-first, mobile-first manner. Dynamics 365 for Retail offers comprehensive support to operate a wide range of business processes, such as merchandising, inventory, and channel management capabilities. It also provides immersive customer experiences across all touchpoints.

“In the past 13 years, we have been successfully consulting and implementing the end-to-end ERP solution for many retailers in Vietnam and South East Asia region such as Starbucks, Aeon, Satra, Vissan, Sony, Central retail, Viet Thuong music,…with our long experience in retail sector we are always committed to offering the innovative solution in order to support the retailers running their business more efficient and competitive by using latest Microsoft technology”, said Dinh Tien Dung, General Director, Votiva.

Moreover, the solution easily integrates with existing systems and deploys quickly, delivering faster time to value. It helps retailers manage the complexities of multiple channels, languages, currencies and legal entities as they scale operations globally. Built on the power and flexibility of the Microsoft Cloud, it enables retailers to adapt quickly to changing business needs.